Terms of Service
1. Who we are and what these Terms cover
These Terms govern your use of futureflexdigital.com, the FutureFlex CRM at app.futureflexdigital.com, and the websites, software and services we provide (together, the "Services"). "FutureFlex Digital" is a trade name of Coba Elite LLC, an Illinois limited liability company ("FutureFlex Digital," "we," "us"). Your agreement is with Coba Elite LLC. Your card statement and payment receipts may show either "FutureFlex Digital" or "Coba Elite LLC."
By using the Services or subscribing to a plan, you agree to these Terms. If you have a separate written agreement with us, that agreement controls wherever it conflicts with these Terms.
2. Plans and pricing
Our plans are described on our pricing and package pages. Prices are in U.S. dollars, are monthly unless stated otherwise, and exclude taxes. Setup fees, included usage and service limits shown on a package page are part of these Terms. We may change prices on 30 days' notice; a change takes effect at your next billing period after that notice.
3. Billing and payment
- Subscriptions are billed monthly in advance by card through our payment processor, Stripe. You authorize us to charge your card for recurring fees, setup fees and any overage.
- Usage above your plan's included allowance is billed at the overage rates shown for your plan, at the end of the month.
- If a payment fails, we will notify you. Your services stay active for a 7-day grace period, after which we may suspend them until the balance is paid.
- You are responsible for applicable taxes.
- Fees for a billing period that has started, and for work already completed, are not refundable, except where the law requires otherwise.
4. Initial term and cancellation
Managed websites (including packages that contain a managed website) have a 6-month initial term, then continue month to month. CRM-only subscriptions and AI and automation add-ons are month to month.
To cancel, email us at least 30 days before the date you want service to end. Your plan ends at the close of that billing period. There is no cancellation fee after the initial term. If you cancel during an initial term, the remaining months of that term are due.
5. What happens when your plan ends
- Website: your site stays online through the end of your final billing period plus 14 days. You receive an export of your content, and your domain is released to you, at no charge. A copy of the built site files for hosting elsewhere is available as a one-time site handoff for $397. After that period we take the site down and keep a backup for 30 days.
- CRM and automations: you may export your data for 30 days after your plan ends. After that we may delete it.
6. Ownership
- Your domain: registered in your name, or transferred to you on request.
- Your content: the text, photos, logos, contacts and other material you provide remain yours. You give us permission to host, copy, display and process it to provide the Services.
- Our work: the website design, code, templates, automations, software and documentation we create or provide remain ours (or our licensors'). While your plan is active, you may use them as part of the Services.
7. Your responsibilities
- Give us accurate information and keep your account credentials secure.
- Make sure you have the right to use all content you give us.
- Follow the laws that apply to your business and communications, including laws on text messaging and calling (such as the TCPA), email marketing (such as CAN-SPAM), call recording and consent, and privacy.
- Obtain and keep records of the consent you need from your contacts before we message or call them for you, and honor opt-outs.
- Do not use the Services for anything unlawful, deceptive, harassing or abusive, or in a way that harms our systems, carriers or other customers. Fair-use limits apply.
You are responsible for the content of messages, calls and web pages sent or published on your behalf at your direction.
8. Text messaging and calls
The Services may send text messages and place or answer calls on your behalf. Carrier registration and compliance fees are passed through at cost. Carriers may filter or block messages outside our control. Message frequency varies by use. Recipients may reply STOP to opt out or HELP for help, and message and data rates may apply.
9. AI features
Some Services, such as the AI voice receptionist and website chatbot, generate responses automatically. AI output can be inaccurate or incomplete. Do not rely on it for emergencies or for legal, medical or financial advice. You are responsible for any disclosures required when callers or visitors interact with AI or when calls are recorded.
10. No guarantee of results
We build websites using SEO best practices and make it easy for customers to contact you. Search rankings, traffic, lead volume and sales results cannot be guaranteed.
11. Third-party services
The Services rely on third parties, such as payment processing, hosting, telecom carriers and AI providers. Their terms and outages may affect the Services, and we are not responsible for third-party services outside our control.
12. Availability and changes
We work to keep the Services available but do not promise uninterrupted service. We may update or change features, and we will give reasonable notice of changes that materially reduce what you pay for.
13. Suspension and termination by us
We may suspend or terminate your access immediately for nonpayment, unlawful or abusive use, breach of these Terms, or to protect the Services or others. We may also end a plan for convenience on 30 days' notice, and we will refund any prepaid fees for the period after it ends.
14. Disclaimers
To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, including merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads or data. Our total liability for any claim relating to the Services is limited to the fees you paid us in the 3 months before the claim arose.
16. Indemnification
You will defend and indemnify us against claims, losses and costs arising from your content, your messages and calls sent through the Services, or your violation of law or these Terms.
17. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us and try in good faith to resolve the dispute for 30 days. Any claim must be brought in the courts located in Illinois.
18. Changes to these Terms
We may update these Terms. We will post the new version with its date and, for material changes, email you at least 30 days before they take effect. Continuing to use the Services after the effective date means you accept the changes.
19. Contact
Questions about these Terms: info@futureflexdigital.com. See also our Privacy Policy.